Shipping policy

SHIPPING POLICY

Last updated: May 2026

Where We Ship We currently ship to all addresses within the United Kingdom, including England, Scotland, Wales, and Northern Ireland.

Processing Time All orders are processed within 1–2 business days after payment is confirmed. Orders placed on weekends or UK public holidays will be processed the next working day. You will receive an email confirmation with tracking details once your order has been dispatched.

Delivery Times

Delivery times are estimates and not guaranteed. Delays may occur during peak periods such as Christmas, Black Friday, and UK bank holidays.

Order Tracking Once your order is dispatched, you will receive a tracking number by email. You can use this to monitor your delivery in real time. Please allow up to 24 hours for tracking information to update.

Delivery Issues If your order has not arrived within 10 business days of your dispatch confirmation, please contact us at hello@xtraskincare.co.uk and we will investigate immediately.

We are not responsible for orders delayed or lost due to incorrect addresses provided at checkout. Please double-check your delivery address before placing your order.

Damaged or Missing Items If your order arrives damaged or an item is missing, please contact us within 48 hours of delivery at hello@xtraskincare.co.uk with your order number and a photo of the issue. We will resolve this promptly with a replacement or full refund.

Contact Us For any shipping enquiries please contact us at: 📧 hello@xtraskincare.co.uk We aim to respond to all messages within 24 hours, Monday to Friday.